IT Support

Job Description:

We’re looking for a proactive and detail-oriented IT Support to join our team. This role
combines hands-on IT support with account and billing management, customer service,
and basic system maintenance. Ideal for someone who thrives on variety, problem-solving,
and helping others, this position is critical to keeping both our technical operations and
customer relationships running smoothly.

Key Responsibilities:

● Monitor and maintain computer systems, hardware, and networks
● Install, configure, and support hardware, software, printers, scanners, and other
devices
● Provide front-line customer service support to resolve user issues and inquiries
● Troubleshoot basic hardware, software, and connectivity problems
● Perform routine maintenance and identify opportunities for system improvements
● Manage customer accounts and billing tasks, including processing updates and
resolving issues
● Assist with financial data entry and help generate accurate reports
● Communicate effectively with vendors, clients, and internal teams
● Test, evaluate, and help implement new technologies
● Ensure timely response to service tickets and support requests

Qualifications:

● Bilingual English/Spanish (required)
● 1+ year of Help Desk or IT support experience (Preferred)
● 1+ year of experience with Windows environments (Preferred)
● Experience or familiarity with account/billing systems (Preferred)
● Basic maintenance understanding and troubleshooting
● Strong communication and customer service skills
● Solid troubleshooting and problem-solving abilities
● Willingness to travel up to 100% (Preferred)

Why Join Us?

● A dynamic and supportive work environment
● Opportunities for cross-functional experience in IT and business operations
● The chance to grow your skills while making a real impact every day